I am hijacking Oscar's blog for a little post to tell you about some fab changes that (you may have seen this on our facebook page) are going to be happening in the next few months to improve Cheeky Dog Bakery for everyone (people and pooches!).
First of all Oscar and I just want to thank all of our customers for always being so patient and wonderful, when I think about all the amazing encounters and celebrations we have been able to be a part of it touches our hearts (and my tear ducts) and we look forward to many more for years to come!
Now, as some of you may know, I have been working full time (and overtime) in my day job whilst the bakery got off the ground. I chose to keep my full time job to protect the bakery financially during the start up phase and avoid seeing it fail due to lack of funding or other nasty things while it got the push it needed to start going. I have never posted about this as I have never wanted people to think of us as home based or small time, we have big ambitions and we want people to see us as one of the big dogs ;) #WOOF!
So over the past two and a half years I have been double jobbing it as they say. Working until 6:00pm in my day job with early mornings, lunch hours (I am very lucky to live so close to my day job), evenings, late nights and weekends all being dedicated to the bakery.
It has been so rewarding being able to build the business and I have enjoyed every minute of it but in the past few months there just has literally not been enough hours in the day for the bakery (and still manage to eat and sleep ha ha) and I was gutted to have to turn some orders away to avoid disappointing people! So finding myself worn out and always two steps behind I decided to take a quick break and flew back to Canada to visit my parents (who both ran their own successful businesses and gave me my entrepreneurial DNA!) for a few days in August and get advice on where to go from here. (Love you Hosers! Xx)
And now we get to the good bits! On my return I have been very fortunate to be able to switch to a part time evening position in my office job (can't really call it a day job anymore when I'll be working nights!) and starting from October I will be able to spend more time during the day giving the bakery a good kick up the pants! (Lucky Oscar will have No. 1 home during the day and No. 2 in the evenings to boss around and sleep on!)
Our goal is to improve our customer service and give our amazing customers the attention they deserve! To start, I am remodelling our little home office to make working more efficient, soon I will be able to respond to enquiries during business hours and allow for collections and deliveries during the day. I have plans for testing loads of new recipes and get some fabulous new treats and designs into our line-up, I am re-designing the shop section of our site to make it more user friendly, including online cake ordering (to save people from having to enquire when ordering!), plus lots lots more!
Lastly we know that our customers would all love to see us with our own shop to visit and we ache for one as well but, due to rates and rents being what they are, we will have to keep it a long term goal and remain online for now. BUT we do have some plans in the works to make our pop-up shop more mobile and fabulous so that we can attend more events more often, so watch this space!
We love you all, stay awesome!
Jenny and Oscar XX